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Network Membership FAQs
 
By: IBelieve.com Staff

IBelieve.com Network Membership FAQ

Check here for answers to your questions about your IBelieve.com Network Membership.

General Questions
Network Membership Questions
Special Edition Questions
Member Board Questions
Login Questions
Signup Questions

Billing Questions
Access Questions
More Information

General Questions Is my favorite site going to be pay content only?
NO. It is up to the publisher of each individual site to decide how much of their content is filtered to the pay areas, however all publishers in the IBelieve.com Network are committed to providing a wide range of free and pay content, as well as free and pay message boards.

How can I tell which articles are subscription-based?
Member stories are marked with a colored ticket logo.

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Network Membership Questions What is a Network Membership?
Network Membership is a subscription-based content service on sites throughout the IBelieve.com Network. Network Membership allows users access to a greater range of stories, exclusive articles and features. Network Membership content goes beyond the scope of what is provided in free news areas. It gives users a much more comprehensive view of the subject matter.

Will my Network Membership subscription give me access to Special Edition stories?
No. Network Membership and Special Edition are separate entities. Some sites may offer subscription plans of both types, but purchasing a Network Membership plan will not get you access to Special Edition content, and vice versa.

Can I subscribe to my favorite site only?
All Network Membership subscriptions are processed at the single site level. You can go through the signup process on your favorite site, but you will be asked to pick a site to assign your subscription. You'll get all the access on that site that you would enjoy if you had subscribed there.

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Special Edition Questions What is Special Edition?
Special Edition is a collection of more specialized pay content, requiring a separate subscription plan. Many print publications will offer the online version of their magazine as Special Edition content, while producing other premium content unique to the website in the Network Membership.

How can I tell which stories are Special Edition stories?
All Special Edition stories on IBelieve.com are marked with a special edition logo.

Will my Special Edition subscription give me access to Special Edition content on other sites?
No. Special Edition plans target only very specific Special Edition content. You will find Special Edition content on the network that is not covered by your plan. Consult the specifics of your plan to determine what you get with your Special Edition subscription.

Will my Special Edition subscription give me access to Network Membership stories?
No. Network Membership and Special Edition are separate entities. Some sites may offer subscription plans of both types, but purchasing a Network Membership plan will not get you access to Special Edition content, and vice versa.

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Member Board Questions How do I sign up for Member Boards?
Signing up for a site that offers Member Boards is easy and only takes a few steps. If you want to sign up right away, click here to subscribe now. Some sites offer member boards with their Special Edition plans.

Does my Network Membership subscription give me access to all member boards?
No. Network Membership subscribers have access to the member boards on the site through which they signed up. Users who wish to have access to member boards on multiple sites will need to have separate subscriptions for each site. Network Membership subscribers DO have access to all pay CONTENT on all sites, however.

If I am a paying Network Membership Boards member, can a site administrator still ban me from his board?
Site publishers and administrators can ban anyone whom they deem to be disruptive or offensive to the community, and this includes paying subscribers. Member Boards are intended to promote a high level of discussion, and the nature of each community and its standards are wholly defined by the site's publisher. Being banned from ANY board on a site will ban you from that site's member boards, as well, even if you are a paying member.

If I am banned from a board, will my subscription automatically be cancelled?
Only a user can make changes to his or her subscription, including cancellation. If you are banned, you will still need to terminate your own account. Click here to enter your username and password and complete the verification process to cancel your subscription. After cancellation occurs, your username and password will continue to allow you access to pay areas until the term of your subscription has expired. At the end of the subscription term, your login account will be terminated and you will NOT be billed for a new subscription. You MUST cancel more than 48 hours before your renewal date to avoid getting renewed for an additional month.

Will I ever see spam on Member Boards?
Because Member Boards require users to pay for the ability to post, spam is highly unlikely to appear on these boards. In addition, the site administrator will delete such posts and ban the spammer, making the cost of repeated spamming extremely high. By signing up for a Member Board, users further insulate themselves against spam and other garbage posts.

Can I expect a better discussion on the Member Boards than on the free message boards?
While this can't be guaranteed, it is likely that Member Boards will have a higher level of discussion and will contain few, if any, off-topic posts. Member Boards are the home of the truly serious subscriber.

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Login Questions How often must I enter my login and password to access member areas?
Your username and password is stored in a "cookie" in your browser. As long as you do not delete the cookie by reformatting your hard drive, installing a new browser, etc., you will only be asked to login once per day.

My username/password doesn't work. What should I do?
Be sure you are typing your username and password EXACTLY as sent to you in your subscription notification email. PLEASE use the resend password link to have your username and password resent to your email account. If the resend link recognizes your email address, it means that your account is active and 100 percent operational. If your email address is not recognized by this tool, it is likely that your account is not currently valid.

The system is not allowing me to enter my username and password. It is telling me that I do not have access to the site. What do I do?
First, please read this complete FAQ concerning usernames and passwords. In some cases, users will need to clear their cookies and start over. Our site is reading your cookie, which needs to be reset with your new or upgraded subscription. This occurs for some new subscriptions, upgrades, and some renewals. Try manually deleting your cookie. First, print these instructions, and then close all instances (windows) of your browser. If you are using Internet Explorer 4.0 or higher (including AOL 4.0), open your c:/windows/cookies folder and delete all files that contain "Network Membership" and/or "IBelieve.com" in their name. If you are using Netscape, open the cookies.txt in your Netscape program folder, and delete all lines that contain "Network Membership" and/or "IBelieve.com." Then reboot and re-open your browser. You should be asked to login again, and this should resolve the problem.

Do the message forums and the member services require a separate password?
IBelieve.com has created a "universal registration" system. Once a user establishes an account, their username and password can be used for ALL of our many services. Therefore, if you already have a FREE message forum, that same username and password can be used to gain access to the Network Membership content once you have completed our simple signup process.

How many different computers will my username and password work from?
Recognizing that most users have a computer at home and work and may utilize a laptop as well, IBelieve.com has setup the system to accept each individual username and password from a maximum of THREE different computers.

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Signup Questions How do I sign up for Network Membership or Special Edition?
Signing up is easy and only takes a few steps. If you want to sign up right away, you can click here to begin the process. You can also reach the sign-up screen by clicking on any subscription-based story link, and following the directions.

I'm told there's already an account using my email address. What do I do?
IBelieve.com uses a "Universal Registration" system. Put simply, that means if you've registered with us before -- to post on the free message boards, for instance -- then you are already a member. You won't need to create a second membership to sign up for Network Membership or Special Edition. So make sure that you've logged in FIRST, then subscribe. Your one membership (and your one login and one password) will give you access to all the free content PLUS all the content that you've paid for. If you're not already a member, don't worry...our system will create your membership as part of the subscription process.

When I enter my credit/debit card number it won't take my information. What do I do?
We take your credit/debit card information over a secure connection, and that part of the process takes a little more time. Once you've entered your credit/debit card info, you'll come to a transition screen, and finally to the confirmation screen. Until you reach the confirmation screen, give the system a minute or so if necessary to process your order. If you click "Submit" or "Continue" again while you are waiting, you may be double-billed! If you are convinced you are still not getting signed up properly, email us at support@ibelieve.com.

What different subscription packages are offered with the Network Membership?
There are two different membership packages available. Some sites will offer Special Edition packages as well. You can get pricing information on each site.

Single Site Membership
Exclusive member content and inside information from your favorite site.
Network Membership
Ultimate Membership
Get your favorite site's member message board and unlimited access to ALL member content on the IBelieve.com network, plus, of course, access to your site's member message boards.

I heard about a free trial, but when I attempt to sign up for it, the system is asking for credit/debit card information. How do I get my free access?
From time to time, we offer free trial subscriptions on membership sites. To obtain a free trial membership during these periods, you must have a valid credit/debit card. As a courtesy, we automatically charge your card to renew your subscription after the conclusion of the free trial, unless you cancel your subscription at least 48 hours before the end of the trial period. Please note that the presence of a free trial and the length of a free trial can vary from site to site.

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Billing Questions Does my subscription automatically renew at the end of the billing period?
For your convenience, Network Membership subscriptions (and Special Edition subscriptions unless specifically marked otherwise) automatically renew -- and your credit/debit card is automatically charged -- at the end of the term. Subscribers must cancel subscriptions at least 48 hours prior to renewal or their accounts will automatically be extended for another period. It is up to the user to cancel his or her account using the cancellation link. You will continue to have access to member areas until the term of your subscription has expired. At the end of the subscription term, your login account will be terminated and you will NOT be billed for a new subscription.

How do I cancel my subscription?
Click here to enter your username and password and complete the verification process to cancel your subscription. You can also find the cancellation link on the Member Services page on your favorite site. After cancellation occurs, your username and password will continue to allow you access to member areas until the term of your subscription has expired. At the end of the subscription term, your login account will be terminated and you will NOT be billed for a new subscription. You MUST cancel at least 48 hours before your renewal date to avoid being renewed for the following month.

How do I keep my subscription from automatically renewing at the end of the term?
Click here to go to Member Services and cancel your subscription. By canceling your subscription at least 48 hours before your next renewal date, your username and password will continue to allow you access to member areas until the term of your subscription has expired. At the end of the subscription term, your login account will be terminated and you will NOT be billed for a new subscription.

If I've cancelled my subscription. Can I get a refund?
No. IBelieve.com does not refund for unused portions of subscriptions. When you cancel your subscription, you will continue to have access until the end of your current subscription term.

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Access Questions Do my username and password work on member sections of other sites on the IBelieve.com network?
Users that subscribe to the Network Membership ($9.95 per month) have access to ALL member content on the IBelieve.com Network, plus access to one site's member message boards.

My Network Membership password and username won't work for member boards. Why not?
Your Network Membership username and password will give you access to post on a member only if you've purchased a Network Membership for the site in question.

I've subscribed to the Network Membership ($9.95 a month). Can't I have access to all premium boards?
No. The Network Membership gives you access to all premium content -- but it only gives you access to the member boards on the team site you signed up with. You CAN subscribe to single site plans on other sites to gain access to their member boards.

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More Information On this FAQ you will find answers to many questions our users might have. Please read through these Frequently Asked Questions first. If your question isn't answered here, email your customer support question to support@ibelieve.com. All customer support questions are handled via email.




 

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